FAQ
Frequently Asked Questions
Welcome to RadiantL Shop's FAQs page! We've compiled a list of commonly asked questions to assist you in finding answers to your inquiries. If you can't find the information you need here, please don't hesitate to contact our customer support team for further assistance.
1. How can I contact RadiantL Shop's customer support?
You can reach our customer support team via email at radiantlshop07@gmail.com or in live chat. Our dedicated team is available during regular business hours to assist you with any questions or concerns you may have.
2. What payment methods do you accept?
RadiantL Shop accepts a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, and Discover). We also offer payment options through secure online payment platforms such as PayPal and Apple Pay.
3. Do you offer international shipping?
Yes, we offer international shipping to customers around the world. Shipping rates and delivery times vary by destination. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
4. What is your return policy?
RadiantL Shop offers a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 15 days of receipt for a full refund or exchange. Please refer to our Return Policy for more details and instructions on how to initiate a return.
5. Are your watches authentic and brand new?
Yes, all watches available at RadiantL Shop are 100% authentic and brand new. We source our watches from reputable suppliers and authorized dealers, ensuring the highest quality and authenticity of each timepiece.
6. What is your warranty policy?
RadiantL Shop offers a standard warranty on all watches to protect against manufacturer defects. The warranty duration varies by brand and model. Please refer to the product description for specific warranty information. If you have any concerns or issues covered under the warranty, please contact our customer support team for assistance.
7. Can I track the status of my order?
Yes, we provide order tracking for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to monitor the status of your delivery.
8. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging options for a nominal fee. During the checkout process, you can select this service to make your purchase even more special. If you have specific requests for gift wrapping, please contact our customer support team.
9. How can I stay updated on promotions and new arrivals?
To stay informed about our latest promotions, new arrivals, and exclusive offers, you can subscribe to our newsletter. You can sign up for our newsletter on our website or during the checkout process.
10. What happens if my watch requires servicing or repairs?
If your watch requires servicing or repairs, we recommend you to contact us in live chat.
If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help you make your experience with RadiantL Shop exceptional and enjoyable.
